The Questa Difference


The success of the business is founded on the relationships Sarah and Ben have built with their clients which go back many years. They eschew the ‘cookie cutter’ approach to tours and work with clients to create truly unforgettable experiences.

Sarah Reynolds

“After so many years in the business I believe I know what is on offer.”

I love our world! I have travelled extensively and lived in both the USA and Germany. After taking a degree in modern languages from University College London I started to lead tours through Europe and in 1988 I qualified as a Blue Badge Tourist Guide.


It’s a privilege to meet so many different people from all over the world and over the years I have formed some firm and lasting friendships with clients. The variety is amazing too. Everything from a two hour in-depth tour of Westminster Abbey to two weeks in the steps of Martin Luther in Germany; or a behind the scenes tour at the All England Lawn Tennis Club at Wimbledon through to looking after VIP visitors at an international football game.


People often ask me what are the more unusual experiences I’ve delivered. On a tour at Wimbledon, a visitor proposed to his girlfriend on Centre Court – luckily she said yes! And then on a two week tour with a choir from Alabama I joined them for their concert in Salisbury cathedral. Why not? I know Faure’s Requiem well. It was very special and I am still friends with them today.

BEN Reynolds

“The best tour plans are flexible to make the most of unexpected opportunities”

“I use my background in project planning and digital business start-ups to support Sarah in making sure everything behind the scenes runs smoothly. I love the variety of different places people want to meet and the challenge of delivering a demanding schedule.

I met Sarah at university and we have been together ever since so you can say we are kindred spirits. My career took a different path and I began work in the IT business handling large project delivery before starting my own digital business running sporting fixtures. After building up the business I sold it and decided to support Sarah with her growing tour guide enterprise. Liaising with lots of different organisations with my business taught me the essential skills to juggle all the different requirements on the most complex of tours. I relish the challenge of being able to make sure everything runs like clockwork, but allowing people to feel they are enjoying a very personal and unhurried experience.

I still play hockey when I probably should have given up years ago. So if you see me hobbling around at the back of a venue or nursing a sore limb you can bet I have over-exerted myself with my goal scoring antics.

Photography by Miranda Parry
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